Terms & Policy
Aurora Services is your trusted provider for everything in navigation and communication, and we are available for service on equipment from any manufacturer.
1. QUOTATIONS & ORDER CONFIRMATIONS
Quotation issued byAurora Services expires after 30 days from the quotation date unless otherwise agreed.
Verbal quotations submitted without written form are not valid.
Cancellation of already accepted orders are not allowed by the customer unless AS accepts it and issues a written form with confirmation.
2. PRICES
All prices are quoted excl. VAT & duties, Ex Work MS facility in accordance with Incoterms 2010. Freight and additional insurance are for customer account.
3. PAYMENT
If payment date is not agreed, it must be done before the shipment of goods.
The ownership of the goods is passed only after the payment is done. Long term customers, which have no debts, can pay in 30 days after the receipt of invoice. Every overdued day can be charged by 0,1 percent of interest.
The ownership of the goods is passed only after the payment is done. Long term customers, which have no debts, can pay in 30 days after the receipt of invoice. Every overdued day can be charged by 0,1 percent of interest.
4. DELIVIRIES
If customer requests, AS can arrange transport and insurance for the delivery.
AS can cancel the order or deliveries if the customer overdue invoices or in the situations when there is justified concern about the customer economical situation.
AS can cancel the order or deliveries if the customer overdue invoices or in the situations when there is justified concern about the customer economical situation.
5. WARRANTY
For new products, the warranty is according to the manufacturer warranty and the claims from the customers to AS can be accepted if AS can raise the warranty claim to the customer.
For reconditioned items the warranty will be specified in each quotation. If not specified, the warranty is 1 month.
The cost of returning the defective item under warranty must be covered by the customer.
The warranty is not valid if :
– The damage is caused by black out, overload, short circuit
– The damage is caused because of customers attempt
– The installation has been done by not qualified engineer
– Wrong use of the item
For reconditioned items the warranty will be specified in each quotation. If not specified, the warranty is 1 month.
The cost of returning the defective item under warranty must be covered by the customer.
The warranty is not valid if :
– The damage is caused by black out, overload, short circuit
– The damage is caused because of customers attempt
– The installation has been done by not qualified engineer
– Wrong use of the item
6. RETURNS
If not agreed , it is not allowed to return delivered items without a notice. If it is agreed , the restocking fee 20 % of purchase price will apply, at minimum 100 Eur.
7. PRODUCT LIABILITY
Aurora Services is liable for damages of the equipment in accordance with mandatory provisions of Lithuania Product Liability Act.
8. APPLICABLE LAW
All disputes between Aurora Services and the customer are regulated by Commercial Court in Vilnius , according to Lithuania Law.
